Resolving Complaints

If you would like to make a complaint, please contact our customer relations team via More information on our complaints procedures can be made available upon request.

Resolving Complaints

In the unlikely event that our customer service team are unable to resolve your complaint that you made within eight weeks, you can take your complaint to RetailADR. This is an independent organisation specialising in providing an Alternative Dispute Resolution service for consumers and retailers. You will need to refer your complaint to RetailADR within 12 months after our final response. As a member of the organisation, we are bound by their code of practice and they can be contacted via:

RetailADR can be contacted as follows:

12-14 Walker Avenue,
Stratford Office Village,
Wolverton Mill,
Milton Keynes,
MK12 5TW

T: 0203 540 8063

Alternatively, you may use the European Commission’s electronic form:”